Delivery Policy
Last update: August 4, 2025
1. Delivery zones
We deliver anywhere in the European Union. Please ensure that the delivery address you provide when ordering is correct and complete.
2. Delivery methods
Two delivery options are available:
🚚 Standard delivery with tracking
- Lead time: 3 to 5 working days
- Price: €4.00
- A tracking link is provided upon shipment
âš¡ Express delivery with DHL
- Lead time: 1 to 2 working days
- Price: €9.00
- Free for purchases over €110
- Fast delivery with tracking number
3. Processing times
Orders are processed and dispatched within 24 hours of payment confirmation. You will receive a confirmation e-mail with a tracking link as soon as your package has been dispatched.
4. Order tracking
Once your parcel has been dispatched, you will receive a tracking number enabling you to follow its progress online.
5. Delivery problems
In the event of delays or delivery problems, please contact our customer service department at: info@cigarettes-pas-cher.com.
We will do our utmost to assist you as quickly as possible.
