Frequently asked questions – Cigarettes & Tobacco online
Is it legal to buy cigarettes or tobacco online in UK and Belgium?
Purchases via an authorized European dealer, with VAT paid and dispatched from the EU, are authorized if the quantities are for personal use.
How much tobacco can I legally buy from the EU?
Since July 2025, the EU has abolished cross-border quotas for personal consumption, but UK customs consider that private use corresponds to around 6 cartons (1,200 cigarettes), 5 kg of rolling tobacco or 400 cigarettes from Andorra.
Will I be fined if I order from your site?
If you order from UK or Belgium, you won’t be fined any VAT or customs duties.
Are customs duties and VAT included in your prices?
Yes, our prices include VAT and excise duty: no extra charge for delivery, whether you’re in the UK or Belgium.
To which countries do you deliver cigarettes and tobacco?
We deliver throughout Europe, including UK and Belgium.
What are the delivery times for UK and Belgium?
With our DHL express service, delivery usually takes 1-2 working days. Standard mode with tracking delivers within 3 to 5 days. All orders are shipped in discreet, tracked packaging.
What if my parcel is lost or damaged?
All our packages are insured. In the event of loss or damage, we offer a refund or reshipment within 48 hours.
Is the package discreet?
Yes, all orders are packaged in a neutral parcel, with no visible indication of the contents. Discretion is guaranteed from processing to delivery.
Can I track my order?
Yes. As soon as your package is dispatched, you’ll receive a tracking number so you can check its status at any time, whether it’s a standard or DHL express delivery.
What payment methods do you offer?
Secure payment by Visa, Mastercard, Google Pay, Apple Pay or bank transfer. Your bank details are never stored on our servers.
How do you guarantee the authenticity of your products?
Each package carries the unique identifier of the European “Track & Trace” traceability system (Directive 2014/40/EU), preventing counterfeiting.
Where can you find the cheapest cigarettes in Europe?
The countries with the lowest prices in Europe are Andorra, Luxembourg, Bulgaria and Hungary. Andorra remains the most popular destination for French and Belgians looking for cheap cartons of cigarettes online or locally.
Where do your cigarettes and tobacco come from?
All our products are stored in Andorra and shipped by DHL from our local warehouses, in compliance with European standards.
Why are prices lower than in tobacco shops?
Our products are sold outside traditional channels, from tax zones such as Andorra, where excise duties are reduced. This enables us to offer cigarette cartons at up to 40% less than in UK or Belgium.
Why is Andorra a popular place to buy cheap tobacco?
Andorra has not signed the WHO anti-smoking convention, which means that prices are very low. It is also a duty-free zone with reduced excise duties. This attracts buyers from Belgium and the UK looking for low-cost tobacco.
Which sites are reliable for ordering tobacco from UK or Belgium?
Choose sites with warehouses in Andorra or the EU, and transparency on product origin. Sites domiciled outside the EU are often not compliant and risk supplying counterfeit products or causing customs blockages.
